Each member is entitled to one user account. The user account is accessed by logging in on the Company's official website.
When accessing the user account for the first time, the member is obliged to create their password. If a Program member forgets their password, they can always reset it when trying to log into the loyalty Program online at http://bluesunhotels.com/nl/site/register by clicking on "Forgot your password?" and following further instructions.
The following is visible on the user account:
- member profile with personal data that members can change at any time,
- current membership level,
- realized rights and benefits within the Program,
- active reservations,
- benefits and promotional offers.
The user account is not a means of payment, and it can only be used by the Member with whose membership that account is linked. The member cannot authorize a third party to use the account or the rights arising from it, nor can they transfer the rights realized through the Program to a third party.
The Member is responsible for all actions related to their user account, and the Company reserves the right to deactivate the account if the Member does not use the account in accordance with these Regulations, which results in the loss of the right to unused benefits.
The Company is not responsible for any unauthorized use of benefits related to compromised user accounts.
A member of the Program cannot reserve accommodation for their friends or family by using their own membership information and available acquired benefits, nor in this way acquire the right to new benefits, without staying with their family in the reserved accommodation.
A member has the right to submit a request for subsequent recognition of benefits based on membership if they believe that certain benefits have not been recognized in accordance with these Regulations. The request is submitted via the following e-mail address: [email protected].
The request is handled and decided on by the manager of the Reservation Center, who is obliged to send a written response to the request within 10 days of receiving it. In addition to the member's personal data, which are required for identification, the request must include the relevant reservation number for hotel accommodation.