FAQ – frequently asked questions

Bluesun Hotels are located in Brela, Tučepi, Bol on the island of Brač and Starigrad-Paklenica.

Bluesun Hotels are located 10 to 100 meters from the beach. Most hotels are right on the beach.

In all Bluesun Hotels, check-in time is from 2 pm, while check-out is by 11 am. The exception is Camping Paklenica where check-in is from 3 pm and check-out is by 10 am. Early check-in and later check-out are subject to availability on the day of arrival/departure, which can be confirmed at the hotel reception on the day of arrival/departure.

Deck chairs and parasols by the hotel pools are free for hotel guests, while on the beach they are charged by private concessionaires. Towels can be rented at most Bluesun hotels.

You can come to all our hotels and resorts with 1 dog, weighing up to 15 kg. Except in Camping Paklenica, where 3 dogs are allowed. [Read more]

Outdoor parking is provided for all Bluesun Hotels guests, at an additional cost of € 5/day. Payment for parking is made at the hotel reception upon arrival.

Meals are varied and tailored to guests with food/gluten allergies, vegetarians, vegans, diabetics and people with special dietary needs. Dietary requirements must be specified at the time of booking, so that we can provide the required service during your stay.

All-inclusive service in Bluesun Hotel Neptun includes 4 meals a day, unlimited consumption of homemade soft and alcoholic drinks available at the all-inclusive bar, daily and evening entertainment for children and adults, use of swimming pool, parasols and deck chairs by the pool, and various sports activities, according to the animation program. [Read more]

Animation for guests includes sports animation for adults (morning exercise, aerobics, aqua aerobics, various sports tournaments – football, beach volleyball, boules), children's animation in the daytime and evening (mini club and mini disco), and evening program for adults. Children under the age of 5 can participate in all children’s activities only with parental supervision.

All rooms at Bluesun hotels are non-smoking. Smoking is allowed in outdoor areas.

The island of Brač can be reached by ferry and catamaran. The ferry from Split to Supetar on the island of Brač departs on average every two hours during the high season, while the ferry from Makarska to Sumartin departs several times a day. The catamaran from Split to Bol departs once a day according to the valid sailing schedule of Jadrolinija.

The nearest airports to our hotels are in Split and on the island of Brač. A shuttle service from the airport to the hotel and vice versa can be arranged via the Bluesun Reservation Center. The price of the transfer depends on the number of passengers. [Read more]

All rooms, as well as mobile homes in Camping Paklenica, are air conditioned.

Advance payment when making a reservation is possible by credit card (Visa, MasterCard, Diners) or bank transfer, while at the hotel reception payment can be made by card and cash.

The cost of cancelling a reservation depends on the applicable terms and conditions at the time of making the reservation. If the reservation is made according to the regular price list, it can be cancelled free of charge up to 48 hours before the confirmed arrival date. In case of cancellation within 48 hours before arrival, the cost of one night will be charged, while in case of no-show the total amount of the reservation will be charged. If the reservation is made according to the special price list, it is necessary to pay 30% of the non-refundable advance, while the rest is paid at the reception.

If you are prevented from coming due to illness or force majeure, then with the presented medical documentation we provide you with a voucher for the amount of the paid deposit and it can be used in the same destination until the end of the next calendar year.

Reservations can be changed and cancelled in accordance with the applicable terms and conditions when making a reservation. For any additional information, feel free to contact the Bluesun Reservation Center at +38513844288.

The wellness service can be booked with the basic accommodation reservation service. In Bluesun Hotels, wellness services are charged according to the valid price list. In most Bluesun Hotels, wellness and spa services can be used as an external guest, at an additional cost.

The room on the sea side is oriented towards the sea, but the view can be obstructed by vegetation or part of the hotel building located between the hotel and the coast. Room with a sea view has a direct and unobstructed sea view.

Half-board service includes only breakfast and dinner service. Drinks available at the buffet during breakfast (hot drinks – coffee, tea, juices and water) are included in the price, while all other drinks are available at an additional cost according to the valid price list of the hotel restaurant. If you arrive at the hotel after the buffet restaurant closes, a cold dinner will be provided. To arrange a cold dinner, you must inform the hotel reception in advance of the exact time of your check-in.